Skip to main content

NRCC ONLINE

My Accounts Button Link
My Accounts Button Link

Student Complaint & Grievance Processes

NRCC’s Student Complaints Procedures for all officially registered students are outlined in the Student Handbook. NRCC is dedicated to providing all students with the highest quality education resources available. However, should a conflict arise, NRCC strives to resolve all complaints in a fair and expedient manner.

NRCC’s Online Learning procedures are subject to oversight by the State Council of Higher Education for Virginia (SCHEV). Students who are enrolled in online courses through NRCC who have followed the college’s grievance procedures in their entirety and are not satisfied may file a complaint through online SCHEV Student Complaint Process with the online form.

NC-SARA Complaint Process Link
This image contains a graphic containing the following steps involving SARA Complaints: How to File a SARA Student Complaint. (Key: SPE = State Portal Entity, SARA = State Authorization Reciprocity Agreements). 'I have a complaint about violations of SARA policy. What should I do?' First, file a complaint with your institution. Was your complaint resolved? If not - to file a complaint with a state, 1.) contact the SARA SPE of your institution's home state to file a complaint. 2.) Start with the NC-SARA Institution Dirsctory on the NC-SARA website. 3.) Select the home state of your institution. 4.) The SPE Contact will be on the right side of this webpage. Next, the Institution's home state SARA SPE has final authority in SARA Complaints. Institution's home state SARA SPE notifies your locations's SARA SPE. To Check for complaints: Quarterly, SARA SPEs report the status of complaints to NC-SARA. Complaint reports are listed on NC-SARA website by the state.